Privacy policy

Who we are

Quantum Impact Ltd is the controller of the personal data described here. We are registered in England and Wales, company number 15183356. Our registered office is 119a Friar Gate, Derby, DE1 1EX.

Questions about this policy or your data go to hello@qimpact.co.uk.

When we handle personal data on a client's behalf, for example while running their campaigns, that client's privacy policy applies instead.

What we collect

• Enquiries. Your name, phone number, email address, company and website, the services you're interested in, your budget, timeline and location, and your message when you use our enquiry form, or whatever you include when you use our chat, email us or message us.
• Calls. Your name, email address and any notes you add when you book a call through our Google calendar page.
• Site usage. Pages viewed, the site that referred you, your device and browser type, and your rough location by country. We use this in aggregate.
• Technical data. Your IP address and request details, which our hosting provider logs and which we use to keep the site secure and stop abuse.
• Marketing data. If you agree to marketing cookies, the data described under “Cookies and advertising”.

We don't ask for sensitive information such as health details. Please leave it out of your message. This site is for businesses and isn't aimed at children.

Why we use it

Data protection law requires a lawful basis for each use.

We don't make decisions about you using solely automated means that have a legal or similarly significant effect.

Cookies and advertising

Our site analytics, Vercel Web Analytics and Speed Insights, don't use cookies.

We advertise on Google and on Meta's platforms, Facebook and Instagram. To measure those campaigns and to show ads to people who have visited us, we use the Google tag and the Meta Pixel. These aren't essential to the site, so they run only after you agree. If you don't agree, they don't load.

We also use a tracking script from GoHighLevel (LeadConnector) to see which pages and ads our enquiries come from. It follows the same rule: it runs only after you agree. It sends GoHighLevel the pages you visit, the site that referred you, your device type and how long you spend on the site.

Our chat widget and enquiry form are also provided by GoHighLevel. Because they're how you reach us, they load for everyone: the chat on every page and the form on our contact page. The chat stores a chat session identifier in your browser's local storage, and the form remembers any campaign tags from the link you followed for the rest of your browser session. Anything you type into either goes to GoHighLevel.

Once you agree, they send Google and Meta the pages you visit, actions you take such as sending an enquiry, your IP address, browser details, and identifiers stored in cookies or carried by an ad you clicked. Google and Meta may connect this to an account you hold with them, and they use it for their own purposes as independent controllers. Read how in Google's policy and Meta's policy.

Google, Meta and GoHighLevel set their names and lifetimes and can change them. You can opt out at any time using the Cookies link at the bottom of the page, by clearing this site's cookies in your browser, or by emailing us. You can also manage ads through My Ad Center and your Meta ad preferences.

Who we share it with

We don't sell personal data. We share it only with:

• Vercel, which hosts this site and provides its analytics.
• GoHighLevel (LeadConnector), which we use to store and manage enquiries and to send emails and texts. You can opt out of our emails and texts at any time by emailing hello@qimpact.co.uk.
• Google, which provides our email and calendar.
• Google and Meta for advertising, including through the Meta Pixel, if you agree to marketing cookies.
• Professional advisers, and authorities when the law requires it.

International transfers

These providers may process data in the United States and other countries outside the UK. Where a country has no UK adequacy decision, we rely on safeguards such as the UK-US Data Bridge, or the UK International Data Transfer Agreement or Addendum. Email us for more detail.

How long we keep it

• Enquiries that don't become work: 24 months from our last contact.
• Client and accounting records: six years after the end of the financial year they relate to.
• Marketing cookies: as listed above.

Your rights

Under UK data protection law you can ask us to:

• give you a copy of your personal data
• correct data that is wrong or incomplete
• delete your data
• restrict how we use it
• send it to you or another organisation in a portable format

You can also object to any use based on legitimate interests, stop direct marketing at any time, and withdraw consent whenever you like. Withdrawing doesn't affect what happened before.

To use any of these rights, email hello@qimpact.co.uk. It's free, and we normally reply within one month.

Complaints

If you're unhappy with how we've handled your data, tell us first at hello@qimpact.co.uk and we'll work to put it right. You can also complain to the UK regulator, the Information Commission (formerly the Information Commissioner's Office), at ico.org.uk.

Changes to this policy

We'll update this page when our practices change. The date at the top shows the latest version.